Question – We can’t afford £495 per month so is there anything else you offer?
Answer – Consider the cost of inefficient processes in your business. If you’re spending just 5 hours per week dealing with process issues at an average value of £50 per hour, that’s £1,000 per month in lost productivity.
Our service costs half that amount and will help eliminate those inefficiencies, delivering a positive ROI within the first month.
Question – Are we not too small to need process optimisation?
Answer – Actually, the early stages are the perfect time to establish efficient processes. It’s much easier to implement good practices now than to fix broken processes later. Many of our most successful clients started working with us when they were very small, and they credit their ability to scale smoothly to having solid processes in place from the beginning.
Question – Can we not just figure this out for ourselves?
Answer – While that’s certainly possible, consider the opportunity cost of the time you’ll spend researching, developing, and implementing processes versus focusing on your core business. Our consultants bring years of experience and best practices from multiple industries, allowing you to implement proven solutions immediately rather than learning through trial and error.
Question – We need more implementation support than just advice so would we be wasting our investment?
Answer – We understand. While our basic tier focuses primarily on advisory services, we do provide implementation guidance. However, if you need more hands-on implementation support, our Full BPO Consultant Access tier at £995 per month might be more appropriate for your needs.
Question – The jump from £495 to £995 is significant, how do you justify it?
Answer – We understand your concern about the investment. The key difference is that you’re not just getting more hours, but also hands-on implementation support. Most Tier 2 clients see ROI of 3-5x their investment through efficiency gains and reduced operational costs. For example, a London based HR company reduced their order processing costs by 40% within three months, saving over
£3,000 monthly—far exceeding their investment.
Question – We don’t have time to implement new processes right now so can we speak again in a year?
Answer – We don’t just provide recommendations and leave you to implement them. Our consultants work alongside your team to implement changes with minimal disruption. In fact, most clients find they save time almost immediately as the first inefficiencies are addressed.
Question – How do we know this will work for our specific business?
Answer – That’s a valid concern. Before making any changes, we conduct a thorough assessment of your specific business processes and challenges. We’ve worked with businesses across multiple industries and have yet to find one where we couldn’t deliver significant improvements. We also provide regular progress reports so you can clearly see the impact of the changes.
Question – We’re concerned about disrupting our current operations so how do we avoid any negative effects?
Answer – We understand that concern. Our implementation approach is designed to minimise disruption, often implementing changes in phases. We also provide change management guidance to help your team adapt to new processes smoothly. Our goal is to improve operations, not disrupt them.
Question – £1495 per month is a significant investment for our business. Is it worth it?
Answer – We understand your concern about the investment. Consider that hiring even one mid-level operations manager would cost you at least £3,500-£4,000 per month plus benefits. With our BPO Team Access, you’re getting an entire team of specialists across multiple disciplines for less than half that cost. Our top-tier clients typically achieve 5-7x ROI through comprehensive transformation.
Question – We already have department heads for each function so are they not responsible for delivering the optimisation you are suggesting?
Answer – That’s great, and we work very effectively with existing leadership teams. Your department heads bring valuable institutional knowledge, while our specialists bring external best practices and fresh perspectives. We find this combination leads to the most innovative and effective solutions. Our role is to support and enhance your existing team, not replace them including if any AI integration is implemented.
Question – We’re concerned about too many changes happening at once so how do you manage that concern?
Answer – That’s a valid concern. While we have the capability to transform multiple areas simultaneously, we always develop a phased implementation plan based on your priorities and capacity for change. We include comprehensive change management support to ensure smooth transitions, and we can adjust the pace based on your team’s feedback also.
Question – How do really know we need your service and which tier?
Answer – Before recommending a tier, we conduct a comprehensive assessment to determine if it’s the right fit. The key indicators that typically suggest the appropriate level includes … complex interdependencies between departments, need for specialised expertise in multiple areas, strategic transformation requirements, and interest in potentially outsourcing certain functions.
